FAQ
Can I return the product if I don’t like it or delivery was late?
No. Returns or refunds are not accepted for dissatisfaction, change of mind, or delivery delays.
When is return or replacement allowed?
Only in cases of wrong product received, transit damage, manufacturing defect, or tampered/open package.
Is unboxing video mandatory?
Yes. A clear, continuous unboxing video starting from the sealed package is mandatory for any claim.
Do I get a refund or replacement?
For defective, damaged, or incorrect items, only replacement is provided. Refund is applicable only if replacement is not possible or the package is tampered (with proof).
Is there any return shipping charge?
Yes. A return shipping fee of ₹150–₹200 (as applicable) will be deducted from the refund amount.
How long does a refund take?
Verification takes up to 5 working days, and bank processing may take an additional 5–7 business days.
What does the warranty cover?
Warranty covers only internal wiring and motor-related issues. Physical or water damage is not covered.
My device stopped working after 10 minutes. Is it faulty?
No. The device has an auto shut-off safety feature to prevent overheating. Allow it to cool for 20–25 minutes before restarting.
Is the product waterproof?
Only the massage cavity is waterproof. Do not allow water to enter the charging port or power socket.
How do I contact customer support?
Email us at support@urbangeek.in with your Order ID and a short video (up to 10 seconds). Our team responds within 48 hours.